Shipping Policy

INTERNATIONAL DELIVERY

International Express Shipping, 2-5 business days. Free shipping applies to all orders over $1500.

Purchases under $1500 will be applied for a flat international shipping rate of $35.

Shipping can take anywhere between 2-5 business days. If you’d like it faster, please call or email us and we will be able to provide a quote for a faster service.

DUTIES & TAX

International orders are subject to duties and taxes (DDU) determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery and are not included in the product(s) price. It’s important to contact your local customs office for further information and an estimate of these costs before placing your order. If you refuse to pay duties and taxes held on an order by customs, you are responsible for the return shipping charges and/or any other additional charges incurred, in order to receive a refund. Any delay in paying these customs fees will result in a delay in delivery of your order.

SHIPPING RESTRICTIONS

Soren by Me is unable to deliver internationally to PO boxes or postal forwarding companies.

If you decide to refuse any shipments from Soren by Me, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. This amount will be deducted from your purchase refund. 

Any claim for shortage in supply of the items ordered must be notified to Soren by Me client services within 5 days of receiving the goods. Claims after this period cannot be accepted.

Soren by Me does not take responsibility for lost or damaged items during transit. Please contact Soren by Me customer service for any enquiries. 

As Soren by Me does not take responsibility for loss or damaged items during transit none of our packages are dispatched with the authority to leave. We do not recommend checking out and leaving a comment to give your authority to leave it somewhere safe without signing for it.

You can look at your orders tracking information with our track your order page. Right now, get shipping information on your please contact us at:

info@sorenbyme.com